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992px){.left-section,.right-section{padding:1.5rem}.head-log{font-size:1.75rem}.head-txt{font-size:1rem}}@media (max-width: 768px){.login-container{flex-direction:column;overflow-y:auto}.left-section,.right-section{min-height:50vh;padding:1.5rem 1rem}.illustration-static{margin-top:1rem}.carousel-slide-content{height:auto}.login-img img{max-width:300px!important}.head-log{font-size:1.5rem}.head-txt{font-size:.9rem}.floating-dot{display:none}.login-form{max-width:350px}.brand-logo{margin-bottom:1.5rem}.brand-logo p{font-size:.8rem}.login-title{font-size:1.5rem}}@media (max-width: 576px){.left-section{padding:1rem;min-height:40vh}.right-section{padding:1rem;min-height:60vh}.login-img img{max-width:250px}.head-log{font-size:1.3rem}.head-txt{font-size:.85rem}.login-form{max-width:100%}.brand-logo 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.chart-container{background:#1a202c;color:#fff;border-color:#ece2e233!important}.chart-title{font-size:1rem;font-weight:600;color:#1e1e1e;align-items:center;margin:0}body.dark-mode .chart-title{color:#fff}.donut-chart{width:200px;height:200px;margin:0 auto;position:relative}.donut-chart svg{width:100%;height:100%;transform:rotate(-90deg)}.donut-chart .center-text{position:absolute;top:50%;left:50%;transform:translate(-50%,-50%);text-align:center}.donut-chart .total-number{font-size:2rem;font-weight:700;color:#1e1e1e;display:block}.donut-chart .total-label{font-size:.9rem;color:#6c778b;font-weight:500}.custom-select-wrapper{max-width:80px;flex-grow:1}.custom-select-dropdown{width:100%;padding:4px 8px;font-size:14px;border-radius:6px;border:1px solid #D1D5DB;background-color:#f9f9fa;color:#121619;-webkit-appearance:none;-moz-appearance:none;appearance:none;background-image:url('data:image/svg+xml;utf8,<svg fill="%23121619" height="20" viewBox="0 0 24 24" width="20" 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480px){.custom-select-dropdown{font-size:12px;padding:6px 8px;background-position:right 6px center;background-size:12px 12px}}.legend{display:flex;justify-content:center;gap:20px;margin:20px 0;flex-wrap:wrap}.legend-item{display:flex;align-items:center;gap:8px}.legend-color{width:12px;height:12px;border-radius:50%}.legend-text{font-size:.9rem;color:#9ca3af;font-weight:500}.time-indicator{font-family:Courier New,monospace;font-weight:600;color:#9ca3af}.chart-placeholder{min-height:360px!important;width:100%;padding:20px}.chart-placecard{min-height:360px!important;min-width:600px;width:100%;padding:20px}.chart-wrapper{width:100%;overflow-x:auto}#agentStatusChart{width:65%!important;height:65%!important}.custom-donut-chart{width:200px;height:200px;display:block;margin:0 auto}.chart-container{position:relative;padding:20px;background:#fff;border:1px solid #eaeaea;border-radius:12px}.chart-header{display:flex;align-items:center;justify-content:space-between;padding:8px 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.timezone-selector,.filter-section .date-range-container,.filter-section .refresh-controls2{flex-grow:0!important;min-width:auto}.filter-section h1{white-space:nowrap}}@media (max-width: 576px){.date-picker-popup{width:92vw!important;left:4%!important;right:auto!important}}@media (max-width: 768px){.filter-section h1{font-size:1rem!important;margin-bottom:0!important}.filter-section .form-select-sm,.filter-section .btn-sm{font-size:12px!important;padding:.25rem .4rem!important}.filter-section .date-display{font-size:12px!important}.filter-section .calendar-grid .text-center{padding:.25rem!important;font-size:11px!important}.filter-section .calendar-grid small{font-size:10px}.filter-section .date-picker-popup{width:90vw!important;left:5%!important}}@media (max-width: 576px){.filter-section .gap-2{gap:.4rem!important}.filter-section .form-select-sm{min-width:100px}.filter-section button i{font-size:14px}.filter-section .refresh-controls2 select{min-width:110px}}@tailwind base;@tailwind components;@tailwind utilities;:root{--primary-color: #FA541C;--secondary-color: #FA541C;--tertiary-color: #7E57C2;--accent-blue: #5AD2FF;--accent-cyan: #52E0DD;--accent-green: #9CE6C3;--accent-violet: #C79AF4;--accent-purple: #B67FE1;--white: #FFFFFF;--gray-50: #FAFAFA;--gray-100: #F5F5F5;--gray-200: #E0E0E0;--gray-300: #CCCCCC;--gray-400: #B0B0B0;--gray-500: #8C8C8C;--gray-600: #6C757D;--gray-700: #495057;--gray-800: #343A40;--black: #000000;--success-color: #4CAF50;--warning-color: #FFC107;--danger-color: #FF4C4C;--info-color: #17A2B8;--gradient-color: linear-gradient(135deg, var(--primary-color), var(--secondary-color))}.min-h-screen{padding:0 20px 20px}.main-content{margin-left:240px;transition:margin-left .3s ease}.main-content.collapsed{margin-left:80px}@media (max-width: 480px){.main-content{margin-left:200px}.main-content.collapsed{margin-left:70px}}@media (min-width: 481px) and (max-width: 768px){.main-content{margin-left:200px}.main-content.collapsed{margin-left:75px}}@media (min-width: 769px) and (max-width: 1024px){.main-content{margin-left:240px}.main-content.collapsed{margin-left:80px}}@media (min-width: 1025px) and (max-width: 1440px){.main-content{margin-left:240px}.main-content.collapsed{margin-left:80px}}@media (min-width: 1441px){.main-content{margin-left:260px}.main-content.collapsed{margin-left:80px}}.dashboard{transform:scale(1);transform-origin:top left;padding:0}.dashboard-header{padding:1rem 1.5rem;display:flex;align-items:center;gap:1rem}.dashboard-header-icon{background:#121619;color:#fff;width:32px;height:32px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:1.2rem}.dashboard-title{margin:0;font-size:1.5rem;color:#121619}.dashboard-controls{display:flex;align-items:center;gap:1rem;padding-left:583px}.refresh-rate-container{display:flex;align-items:center;gap:.5rem}.refresh-rate-label{font-size:.8rem;color:#666}.refresh-button{background:var(--gradient-color);color:#fff;border:none;padding:.5rem 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ul{list-style:none;padding-left:0}.legend-item-grey{color:#9e9e9e;font-weight:700}.legend-item-blue{color:#607d8b;font-weight:700}.legend-item-yellow{color:#ffc107;font-weight:700}.legend-item-purple{color:#3f51b5;font-weight:700}.legend-item-green{color:#4caf50;font-weight:700}.legend-item-red{color:#f44336;font-weight:700}.legend-item-cyan{color:#00bcd4;font-weight:700}.cards-container{display:flex;flex-direction:column;gap:.5rem;max-width:300px}.users-section{background:#fff;padding:1.5rem;border-radius:34px;box-shadow:0 4px 12px #0000001a;overflow-y:auto;height:550px;scrollbar-width:thin;scrollbar-color:#aaa #f1f1f1;min-width:646px}.users-title{margin-bottom:.5rem;font-size:1.2rem}.users-list{display:flex;flex-direction:column;gap:1rem}.user-card{border-radius:10px;padding:.75rem 1rem;transition:transform .3s ease,box-shadow .3s ease;cursor:pointer}.user-card:hover{transform:translateY(-5px)}.user-card.grey{background:#9e9e9e;box-shadow:0 4px 10px 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1024px){.form-grid-callcenter{grid-template-columns:repeat(2,1fr)}.dashboard-main{flex-direction:column;gap:1.5rem}.dashboard-controls{padding-left:200px}.pie-chart-box,.cards-container,.users-section,.bottom-cards{width:100%!important;max-width:100%;flex-wrap:wrap;height:auto}.controls-section{flex-direction:column;align-items:stretch}.filter-tags{justify-content:center}}@media screen and (max-width: 768px){.form-grid-callcenter{grid-template-columns:repeat(2,1fr)}}@media screen and (max-width: 767px){.form-grid-callcenter{grid-template-columns:1fr}.dashboard-header{flex-direction:column;align-items:flex-start;gap:.5rem;padding:.5rem 1rem}.dashboard-title{font-size:1.2rem}.dashboard-controls{flex-direction:column;align-items:flex-start;gap:.5rem;width:100%;padding-left:0}.dashboard-main{flex-direction:column;gap:1rem}.pie-chart-box,.users-section,.cards-container,.bottom-cards{width:100%!important;max-width:100%;flex-direction:column;padding:1rem;height:auto}.pagination-custom{flex-wrap:wrap;justify-content:center}.table-custom th,.table-custom td{padding:.75rem .5rem;font-size:.8rem}}@media screen and (max-width: 480px){.dashboard-header{padding:.5rem}.dashboard-header-icon{width:28px;height:28px;font-size:1rem}.dashboard-title{font-size:1rem}.refresh-button,.refresh-icon-button{padding:.25rem .5rem;font-size:.8rem}.user-card{padding:.5rem;font-size:.9rem}.users-title{font-size:.9rem}.input-field-option,.input-field-option-third{width:100%}}@media screen and (max-width: 767px) and (orientation: landscape){.dashboard-main{flex-direction:row;flex-wrap:wrap}.pie-chart-box{width:48%;min-width:280px}.users-section{width:100%;height:250px}.cards-container{flex-direction:row;flex-wrap:wrap}}@media screen and (min-width: 1200px){.dashboard-controls{padding-left:560px}.pie-chart-box{width:320px;height:420px}.users-section{min-width:590px;height:568px}.cards-container{max-width:320px}}.avatar-wrapper{position:relative;cursor:pointer}.avatar{width:35px;height:35px;border-radius:50%;background-color:#666}.custom-dropdown-menu{position:absolute;right:0;top:45px;background:#121619;border:1px solid #00000010;padding:8px;box-shadow:0 4px 8px #0000001a;z-index:100}.custom-dropdown-menu button{background:none;border:none;padding:8px;width:100%;text-align:left;cursor:pointer;border-radius:8px}.custom-dropdown-menu button:hover{background-color:#e9ecef}body.dark-mode .custom-dropdown-menu button:hover{background-color:#3b4556!important}.text-danger{color:#dc3545;font-size:.75rem}.custom-dropdown-wrapper{position:relative}.custom-dropdown-menu{position:absolute;top:100%;left:0;background:#f8fafc;min-width:200px;border-radius:16px;box-shadow:0 11px 25px #0000004d;z-index:1000;animation:fadeIn .15s ease-in;width:56%}body.dark-mode .custom-dropdown-menu{background:#1f2937}.has-submenu{position:relative}.custom-dropdown-submenu{position:absolute;top:0;left:100%;background:var(--gradient-color);padding:8px;border-radius:4px;min-width:160px;border:1px solid #ccc}@keyframes fadeIn{0%{opacity:0;transform:translateY(-4px)}to{opacity:1;transform:translateY(0)}}.custom-dropdown-item{padding:10px 16px;font-size:14px;color:#1e1e1e;background:none;border:none;text-align:left;width:100%;cursor:pointer;transition:background-color .2s ease}body.dark-mode .custom-dropdown-item{color:#e5e7eb!important}.custom-dropdown-item:hover{background-color:#f0f0f0;color:#000}.spinner{display:inline-block;width:1.3rem;height:1.3rem;border:2px solid rgba(255,255,255,.3);border-radius:50%;border-top-color:#fff;animation:spin 1s ease-in-out infinite;margin-right:.75rem}@keyframes spin{to{transform:rotate(360deg)}}.Toastify__toast--success .Toastify__toast-icon svg{fill:var(--primary-color)!important}.Toastify__toast--success .Toastify__progress-bar{background:var(--gradient-color)!important}.custom-toast{box-shadow:0 16px 40px #0000004d;transform:perspective(500px) rotateX(2deg);font-weight:500}.disabled-select{background-color:#f0f0f0;color:#999;cursor:not-allowed}.right-section::-webkit-scrollbar{width:8px}.right-section::-webkit-scrollbar-track{background:#f1f1f1;border-radius:12px}.right-section::-webkit-scrollbar-thumb{background-color:#aaa;border-radius:10px}.right-section{border-radius:12px;overflow-y:auto;scrollbar-width:thin}.no-data{text-align:center;padding:20px;color:#999;font-style:italic}.custom-multiselect{position:relative;width:100%}.dropdown-container{position:relative}.dropdown-button-widget{width:100%;padding:10px 12px;border:1px solid #ccc;border-radius:6px;background:#fff;cursor:pointer;text-align:left;font-size:14px;display:flex;justify-content:space-between;align-items:center}.dropdown-widget{position:absolute;top:100%;left:0;margin-top:4px;background:#fff;border:1px solid rgba(0,0,0,.1);border-radius:6px;z-index:100;padding:10px;max-height:220px;overflow-y:auto;width:100%;box-shadow:0 4px 8px #00000014;font-size:12px}.widget-options{margin-top:2px}.widget-option{display:flex;align-items:center;gap:8px;padding:6px 0;font-size:12px;cursor:pointer}.widget-option input[type=checkbox]{margin:0;width:14px;height:14px}.input-field-option{max-width:440px;padding:6px 8px;font-size:12px;border:1px solid rgba(0,0,0,.1);border-radius:6px;background:#fafafa;color:#475569;transition:border-color .3s ease}.input-field-option:focus{outline:none;box-shadow:none}.input-field-option-third{width:265px;padding:6px 8px;font-size:14px;border:none;border-bottom:1px solid #ccc;background:transparent;color:#121619;transition:border-color .3s ease}.input-field-option-third:focus{outline:none;border-bottom:2px solid var(--primary-color);box-shadow:none}.form-group-option{display:flex;flex-direction:column;margin-left:27px;margin-top:23px;width:268px}.form-group-option.full-width{grid-column:span 2}:root{--bs-primary: #FF5C35;--bs-primary-rgb: 255, 92, 53;--bs-secondary: #F2F2F2;--bs-success: #198754;--bs-danger: #dc3545;--bs-warning: #ffc107;--bs-info: #0dcaf0}body{font-family:Heebo,sans-serif}.container,.main-container{max-width:1400px}.bg-body{background-color:#fff!important}.btn-primary{background-color:#ff5c35!important;border-color:#e7471f!important}.btn-light{background-color:#f8fafc!important;border-color:#e2e8f0!important}body.dark-mode .btn-light{color:#e5e7eb!important;background-color:#232c3c!important;border-color:#ffffff1a!important}.btn-bd-primary{--bd-violet-bg: #FF5C35;--bd-violet-rgb: 255, 92, 53;--bs-btn-font-weight: 600;--bs-btn-color: #fff;--bs-btn-bg: #FF5C35;--bs-btn-border-color: #F5F6F7;--bs-btn-hover-color: #fff;--bs-btn-hover-bg: #e7471f;--bs-btn-hover-border-color: #ff5d3521;--bs-btn-focus-shadow-rgb: #F5F6F7;--bs-btn-active-color: #fff;--bs-btn-active-bg: #FF5C35;--bs-btn-active-border-color: #ff5d3521}.ftr-btn,.modal-footer{display:flex;justify-content:end;gap:.5rem;background-color:#f8fafc;border-top:1px solid #0000000a;padding:10px;border-bottom-left-radius:16px;border-bottom-right-radius:16px}.modal-body{max-height:70vh;overflow-y:auto}.bd-placeholder-img{font-size:1.125rem;text-anchor:middle;-webkit-user-select:none;user-select:none}@media (min-width: 768px){.bd-placeholder-img-lg{font-size:3.5rem}}.b-example-divider{width:100%;height:3rem;background-color:#0000001a;border-top:1px solid rgba(0,0,0,.15);border-bottom:1px solid rgba(0,0,0,.15);box-shadow:inset 0 .5em 1.5em #0000001a,inset 0 .125em .5em #00000026}.b-example-vr{flex-shrink:0;width:1.5rem;height:100vh}.bi{vertical-align:-.125em;fill:currentColor}.nav-scroller{position:relative;z-index:2;height:2.75rem;overflow-y:hidden}.nav-scroller .nav{display:flex;flex-wrap:nowrap;padding-bottom:1rem;margin-top:-1px;overflow-x:auto;text-align:center;white-space:nowrap;-webkit-overflow-scrolling:touch}.bd-mode-toggle{z-index:1500}.bd-mode-toggle .custom-dropdown-menu .active .bi{display:block!important}.filter-section{background:#fff;padding:.5rem 1.5rem;margin-bottom:1rem;border:1px solid #e9ecef}body.dark-mode .filter-section{background:#1a202c;color:#fff;border-color:#ffffff1a}.filter-tags{display:flex;flex-wrap:wrap;gap:.5rem;margin-top:.5rem}.filter-tag{display:inline-flex;align-items:center;padding:.25rem .5rem;border-radius:20px;font-size:.75rem;font-weight:500;gap:.5rem;border:1px solid;cursor:pointer;transition:all .2s ease}.filter-tag:hover{transform:translateY(-1px);box-shadow:0 4px 8px #0000001a}.filter-tag .btn-close{font-size:.5rem;opacity:.6;margin-left:.25rem}.filter-tag 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1px #00000010!important}body.dark-mode .form-select{background:#232c3c!important;color:#e5e7eb!important;border-color:#ffffff1a!important}body.dark-mode .form-select::placeholder{color:#e5e7eb}.dashboard-card{border-radius:12px;box-shadow:0 2px 4px #0000000a;border:1px solid #00000010;margin:0 1.75rem;overflow:hidden}body.dark-mode .dashboard-card{border-radius:12px;box-shadow:0 2px 4px #0000000a;border-color:#ffffff1a!important;margin:0 1.75rem;overflow:hidden}.card-header-custom{background:#fff;color:#121619;padding:.6rem 1rem;border-bottom:1px solid rgba(255,255,255,.1)}body.dark-mode .card-header-custom{background:#1a202c;color:#fff;border-color:#eddfdf33}.card-title{font-size:1rem;font-weight:600;margin:0}.card-subtitle{font-size:.75rem;opacity:.6;margin:.25rem 0 0}.controls-section{padding:1.5rem;border-bottom:1px solid #e9ecef;display:flex;justify-content:between;align-items:center;gap:1rem}.records-selector{display:flex;align-items:center;gap:.5rem;font-size:.875rem}.records-selector select{border:1px solid #dee2e6;border-radius:6px;padding:.375rem 2rem .375rem .75rem;font-size:.875rem;background-position:right .75rem center}.table-container{overflow-x:auto}.table-custom{margin:0;border-collapse:separate;border-spacing:0}.table-custom th{background-color:#f8f9fa;border-bottom:2px solid #dee2e6;font-weight:600;font-size:.875rem;color:#495057;padding:.5rem .25rem;white-space:nowrap}body.dark-mode .table-custom th{background:#1a202c!important;color:#fff!important;border-color:#ffffff1a!important}.table-custom th:first-child{padding-left:1.5rem}.table-custom th:last-child{padding-right:1.5rem}.table-custom td{padding:.25rem;font-size:.75rem;border-bottom:1px solid #e9ecef;vertical-align:middle}body.dark-mode .table-custom td{background:#1a202c!important;color:#e5e7eb!important;border-color:#f1e5e51a!important}.table-custom td:first-child{padding-left:1.5rem;font-weight:500}.table-custom td:last-child{padding-right:1.5rem}.table-custom tbody tr:hover{background-color:#f8f9fa}.status-badge{font-weight:400;padding:2px 6px;border-radius:20px;font-size:10px;display:inline-block}.status-active{background-color:#d4edda;color:#155724}.status-inactive{background-color:#f8d7da;color:#721c24}.action-btn{background:none;border:none;color:#6c757d;font-size:1rem;padding:.25rem .5rem;border-radius:6px;transition:all .2s ease}.action-btn:hover{background-color:#e9ecef;color:#495057}.pagination-container{padding:.75rem;border-top:1px solid #e9ecef;background-color:#fff}body.dark-mode .pagination-container{background:#1a202c!important;color:#e5e7eb!important;border-color:#ece2e233!important}.pagination-custom{margin:0;justify-content:center}.pagination-custom .page-item .page-link{border:1px solid 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768px){.controls-section{flex-direction:column;align-items:stretch}.filter-tags{justify-content:center}.table-custom th,.table-custom td{padding:.75rem .5rem;font-size:.8rem}.status-badge{font-size:10px;padding:1px 6px}}.modal-header{margin-bottom:1.5rem}.modal-title{font-size:24px;font-weight:700}.input-field[type=number]::-webkit-inner-spin-button,.input-field[type=number]::-webkit-outer-spin-button{-webkit-appearance:none;margin:0}.input-field[type=number]{-moz-appearance:textfield}body{background-color:#f9f9f9;color:#222;transition:background-color .3s ease,color .3s ease}body.dark-mode{background-color:#1a202c;background:#1a202c;color:#f1f1f1}body{@apply bg-white text-black;}.dark body{@apply bg-gray-900 text-white;}.filter-section .form-control,.filter-section .form-select{width:100%}.filter-slide-container{overflow-y:visible;max-height:0;opacity:0;transition:max-height .5s ease-in-out,opacity .4s 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